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  • Help and Information

    Are you in need of help? We are always here to help you!

    If you still have questions please do not hesitate to call us!

    Frequently Asked Questions (FAQ)

    How do I apply any Online Credit I may have?

    When you receive Uptown American Credit, an email will be sent to notify you. You must have that email containing the credit to redeem your online credit.

    1. Find the email from love@uptownamerican.com The subject line will read “Online Credit”. If you do not receive the email you might have to check your Spam/Junk folder.

    2. Click on the “Redeem” button located at the bottom of the email.

    3. Once signed in, your Online Credit will automatically appear on your account. You may happily spend it whenever you like on whatever you like!

    How do I return an item?

    For U.S. Customers only, to return your item(s), follow the instructions listed below: If you have an Uptown American account:

    1. Sign In to your UptownAmericanfashion.com account.

    2. Click on My Account at the top of the website page. Then choose My Orders from the My Account dropdown menu.

    3. Scroll down to find the order which contains the item(s) you would like to return. Follow the instructions.

    4. Mail the package and the rest is taken care of!

    Return your item(s) utilizing an insured postal carrier. Once your return is received and processed, a refund notification will be emailed to you. It is recommended that you ship with insurance and keep your shipping receipts until your returned package is processed. Uptown American is not responsible for missing, damaged, or packages lost in transit.

    Will I be charged for return shipping fees?

    Yes you are responsible for return shipping costs. You may use any carrier you like to mail your package.

    If you didn’t get your package postmarked within 365 days? We accept returns postmarked within 365 days from when your order was shipped. Return your items using your return label or any other insured shipping carrier. You can ship back the return with an insured and traceable shipping carrier of your choosing. We advise acquiring a receipt for all shipments and saving it for your records.

    Questions or concerns about Free Return Shipping can be answered by contacting our Customer Service department at 1-888-790-0007

    How do I exchange an item?

    1. Call us at 1-888-790-0007 2. Customer service representatives will begin a new order for the new item you would like to receive in exchange. At this moment you are charged for the cost of the merchandise, and your package will ship with free ground shipping within the United States.

    You will not have to wait a second! The new items will be processed and shipped out immediately after speaking with a customer representative. As soon as your return is received and processed at our facility, a refund notification will be sent via email. *When returning items with our labels within the U.S. and postmarked within 365 days from the day you received your order, return shipping is free FOR EXCHANGE ONLY.

    Exchange shipping to Alaska & Hawaii is $10.00 . Return items can also be sent through an insured mail service of your choosing to: Uptown American Returns 711 W. 17th Street, Unit A1 Costa Mesa, CA 92627 . Return your item(s) utilizing an insured postal carrier. Once your return is received and processed, a refund notification will be emailed to you. You are not responsible for return shipping costs when exchanging. It is recommended that you ship with insurance and keep your shipping receipts until your returned package is processed. Uptown American is not responsible for missing, damaged, or packages lost in transit.

    How long will it take to get fully refunded?

    Almost all returns are processed between 2-5 business days once we receive your returned item(s). When your return has been processed and your refund given back to you, a Return Confirmation email will be sent to you.

    How will I know if my favorite item will be restocked?

    If any of our items will be restocked or have a known restock date, the date will surely be posted on the items product page. If the known restock date is available than feel free to choose your size and type your email so we can notify you when a new shipment is received. Dates are only approximate and can change based on manufacturer’s available inventory. Continue to look at our website if a restock date is not posted however there is a chance items will never be restocked.

    Can I apply more than one Promotional Code to an order?

    Regrettably, our company system can only apply one Promotional Code per order. Save any other promotional codes or discounts for future purchases!