Shopping Cart
  • Shipping Information
  • Returns & Exchanges
  • Orders & Payments
  • Account Help
  • Sizing & Fit
  • Contact Us
  • Returns & Exchanges - International

    Is Free Return Shipping available?

    International customers are responsible for return shipping. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. If Uptown American return labels are used outside of the United States they will incur extra fees that will be the sender’s responsibility. It is recommended that you ship with insurance and keep your shipping receipts until your returned package is processed.

    What is your International Return & Exchange Policy?

    • Customers are responsible for return shipping payment.
    • We will accept returns postmarked 30 days from the day that your order was shipped. 
    • Refunds will be issued to the in the form of online credit. 
    • Returns have to be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Absolutely MUST have originals tags on items in order to be accepted for return, exchange, or refund. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be refused.
    • Shoes must be returned in their original box and placed inside an additional protective shipping box. Must be in good condition in order to be accepted for return, exchange, or refund.
    • IMPORTANT : Sale items are final. Also when we are running BOGO Free.
    • Gift cards cannot be returned or refunded.
    • Earrings cannot be returned, refunded, or exchanged for hygienic purposes. They are final sale.
    • Jewelry and Sunglasses are returnable and exchangeable as long as they are in perfect condition with the original tag.
    • Some accessories such as under garments and silicon bra are final sale (cannot be returned, refunded, or exchanged) for hygienic purposes.
    • Original shipping is non-refundable.
    How can I make a return?

    In order to return your item(s), email us at: with your order number .

    If you have an account with

    Mail your package to:

    Uptown American
    8 Whatney, unit 100
    Irvine, CA 92618

    4. Mail it off; we'll take care of the rest!

    When your return is received and processed in our warehouse, a notification email will be emailed to you. is not responsible for missing, damaged, or packages lost in transit.

    How do I exchange an item?

    1. Email us:

    2. Customer service representatives will begin a new order for the new item you would like to receive in exchange. At this moment you are charged for the cost of the merchandise, and your package will ship with free standard ground shipping if your order is $99 or more.

    3. Return the item(s) you would like to exchange by following the next set of instructions.

    4. Sign In to your Uptown American account, then choose My Orders from the My Account dropdown menu.

    5. Scroll to find the order which has the item(s) you want to return. Follow the instructions to begin your return.

    6. Mail back your return item(s).

    For International exchanges the customer is solely responsible for return/exchange shipping. We advise acquiring a receipt for all shipments and saving it for your records. If an Uptown American label is used outside of the U.S. then it will be subject to extra fees that is the sender’s responsibility. Uptown American will not be held responsible for missing, damaged, or packaged items lost in transit.

    You will not have to wait a second! The new items will be processed and shipped out immediately after speaking with a customer representative. As soon as your return is received and processed at our facility, a refund notification will be sent via email.

    If you have any further questions, comments, or concerns don’t hesitate to contact our customer service department by email

    Do I have to pay for my new exchange immediately?

    In order to make exchanges quick and stress-free, Uptown American will begin a new order for the exchange item you'd like to receive. Once the order is created, you will be asked to provide a form of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out quickly. Once we receive your return, you will be refunded for your original item(s).

    What is the time frame to make a return or exchange?

    Returns & exchanges are accepted within 30 days of your order shipment date.

    Can I send back items from separate orders?

    Definitely. In order to minimize costs of shipping, packaging materials, and time feel free to return items from different orders in one package. Be sure to include the respective order numbers for each individual item being sent in the package.

    If all orders are postmarked for return within 30 calendar days of receipt, return will be accepted. However, the customer is responsible for return shipping costs.

    What will occur if I refuse my package or it happens to be undeliverable?

    Shipping costs will be contingent on what shipping method you picked. If you want to cancel an order that has been returned to us you will not be responsible for any additional fees (as long your original order was over $150 and within 30 days of receiving the package).

    We reserve the right to void or refund a payment for any order at any time for any reason. Feel free to email us at 

    Am I able to exchange an order more than once?

    Please call our customer service department and a representative can assist you with setting up an exchange. 

    How long will it take to get fully refunded?

    Most returns are processed between 3-7 business days once we receive your returned item(s) in our warehouse. When your return has been processed and your refund given back to you, a Return Confirmation email will be sent.