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  • Returns and Exchanges

    NO RESTOCKING FEES!

    Return or exchange merchandise by mail within 30 days of the order shipment date for a refund to the original form of payment.

    IMPORTANT : Sale items are final sale.

    United States

    Is Free Return Shipping available?

    No, the customer is always responsible for the payment of return shipping. 

    We accept returns postmarked within 30 days from when your order was shipped. We recommend keeping a receipt for all shipments and saving it for your records. If you have any questions or concerns about Free Return Shipping, contact our Customer Service department at 1-888-790-0007

    What is the Return & Exchange Policy?

    • We accept returns postmarked within 30 days from the date your order was shipped.
    • The customer is always responsible for return/exchange shipping.
    • Refunds are issued to the original payment method or in of online credit. Refunds cannot be returned to different cards or alternate forms of payment.
    • Returns have to be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Absolutely MUST have originals tags on items in order to be accepted for return, exchange, or refund. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be refused.
    • Shoes have to be returned in their original box.
    • Must be in good condition in order to be accepted for return, exchange, or refund.
    • IMPORTANT : Sale items are final sale.
    • Gift cards cannot be returned or refunded.
    • Earrings cannot be returned, refunded, or exchanged for hygienic purposes. They are final sale.
    • Jewelry and Sunglasses are returnable and exchangeable as long as they are in perfect condition with original tag.
    • Some accessories such as under garments and silicon bra are final sale (cannot be returned, refunded, or exchanged) for hygienic purposes.
    How can I return an order/package?

    In order to return your item(s) email us at: love@uptownamerican.com with your order number .

    If you have an account with UptownAmerican.com:

     

    Mail your package to:

    Uptown American Returns

    210 Forest Ave,Ste B

    Laguna Beach, CA 92651

    We'll take care of the rest!

    How do I exchange an item?

    1. Call us at 1-888-790-0007

    2. Customer service representatives will begin a new order for the new item you would like to receive in exchange. At this moment you are charged for the cost of the merchandise, and exchange shipping.

    You will not have to wait a second! The new items will be processed and shipped out immediately after speaking with a customer representative. 

    Please print out your Return Form or write your order number on a piece of paper and include it inside your return package. Return your item(s) through an insured postal carrier. Once your return is received and processed, a refund notification will be emailed to you. You are responsible for exchange/return shipping costs.

    It is recommended that you ship with insurance and keep your shipping receipts until your returned package is processed. Uptown American is not responsible for missing, damaged, or packages lost in transit.

    Do I have to pay for my new exchange immediately?

    In order to make exchanges quick and stress-free, Uptown American will begin a new order for the exchange item you'd like to receive. Once the order is created, you will be asked to give a method of payment that will be charged. After the order is paid, it will be processed and shipped out quickly. Once Uptown American receives your return, you will be refunded for your original item(s).

    What is the time frame I have to make a return or exchange?

    Returns & exchanges are accepted within 30 days of your original order shipment date.

    Is it possible to send back items from separate orders?

    Definitely. In order to minimize costs of shipping, packaging materials, and time feel free to return items from different orders in one package. Be sure to include the respective order numbers for each individual item being sent in the package.

    What will occur if I refuse my package or it happens to be undeliverable?

    Shipping costs will be contingent on what shipping method you picked. If you want to cancel an order that has been returned to us you will not be responsible for any additional fees.

    We reserve the right to void or refund a payment for any order at any time for any reason. Feel free to email us at love@uptownamerican.com or call our toll free number 1-888-790-0007.

    Am I able to exchange an order more than once?

    Please call our customer service department and a representative can assist you with setting up an exchange. Uptown American will offer free standard ground shipping on the first exchange from an order. You are able to request a secondary exchange for an item although shipping will depend on you completing your new exchange order.

    How long will it take to get completely refunded?

    Most returns are processed between 2-5 business days once Uptown American receives your returned item(s). Once your return has been processed and your refund given back to you, a Return Confirmation email will be sent to you.