Shopping Cart
  • Shipping Information
  • Returns & Exchanges
  • Orders & Payments
  • Account Help
  • Sizing & Fit
  • Contact Us
  • Returns and Exchanges

    United States

    Is Free Return Shipping available?

    No, the customer is always responsible for the payment of return shipping. 

    We accept returns postmarked within 30 days from when your order was shipped. No refunds are issued to the original payment method. We will gladly exchange or issue store credit.

    What is the Return & Exchange Policy?

    • We accept returns postmarked within 30 days from the date your order was shipped as long as the items were not on sale or discounted.
    • The customer is always responsible for return/exchange shipping.
    • No refunds are issued to the original payment method. We will gladly exchange or issue store credit.
    • Returns have to be received in new condition; unused, unworn, unwashed with the hygienic liner intact (where applicable). Absolutely MUST have originals tags on items in order to be accepted for return, exchange, or refund. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be refused.
    • Shoes have to be returned in their original box.
    • Must be in good condition in order to be accepted for return, exchange, or refund.
    • Gift cards cannot be returned or refunded.
    • Earrings cannot be returned, refunded, or exchanged for hygienic purposes. They are final sale.
    • Jewelry and Sunglasses are returnable and exchangeable as long as they are in perfect condition with original tag.
    • Some accessories such as under garments and silicon bra are final sale (cannot be returned, refunded, or exchanged) for hygienic purposes.
    How can I return an order/package?

    In order to return your item(s) email us at: with your order number.  Please note all sales items and discounted items are final sale.

    Do I have to pay for my new exchange immediately?

    In order to make exchanges quick and stress-free, Uptown American will begin a new order for the exchange item you'd like to receive. Once the order is created, you will be asked to give a method of payment that will be charged. After the order is paid, it will be processed and shipped out quickly. Once Uptown American receives your return, you will be refunded for your original item(s).

    What is the time frame I have to make a return or exchange?

    Returns for a store credit & exchanges are accepted within 30 days of your original order shipment date.

    Is it possible to send back items from separate orders?

    Definitely. In order to minimize costs of shipping, packaging materials, and time feel free to return items from different orders in one package. Be sure to include the respective order numbers for each individual item being sent in the package.

    What will occur if I refuse my package or it happens to be undeliverable?

    Shipping costs will be contingent on what shipping method you picked. If you want to cancel an order that has been returned to us you will not be responsible for any additional fees.

    We reserve the right to void or refund a payment for any order at any time for any reason. Feel free to email us at 

    Am I able to exchange an order more than once?

    Please call our customer service department and a representative can assist you.