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  • Orders and Payments

    How am I able to place an order?

    You are able to place an order through our online website which is the quickest option available to you. You are also welcome to call and place an order on the phone or you can ask questions about your order at 1-888-790-0007.

    What types and forms of payment do you accept?

    We accept Visa, MasterCard, PayPal, Uptown American Gift Cards, and Uptown American Online Credit. For any international orders, you have to have a verified PayPal account in order to complete your purchase. If using a prepaid gift card, you must register a billing address with the credit card company before beginning an order.

    Is it safe and secure to use my credit card on Uptown American’s website?

    Of course! All orders placed on our site are encrypted with SSL technology, the industry-standard authentication and encryption technology, to make sure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. If you have any concerns, please order by phone at 1-888-790-0007.

    Do you accept cashier's checks and/or money orders?

    Unfortunately, we do not accept these forms of payment, but we do accept Visa, MasterCard, PayPal, Uptown American Gift Cards, and Uptown American Online Credit.

    Does your website charge sales tax?

    It is required that Uptown American collect a California sales tax of 7.50%. Any order shipped to a California addresses will be charged this specific tax.

    How am I able to check my Order Status?

    After you have placed an order, a confirmation email will be sent to the email address linked to your account. Orders will generally take 1-2 business days for processing and can be subject to payment verification.

    If you want to check the most recent status of your order/view your order history:

    1. Sign In to your Uptown American account.

    2. Go to My Account at the top of the website page. Next, click on My Orders from the My Account dropdown menu.

    3. Scroll down to find the order you are looking for in and click on the order number to display the full order details.

    How will I be able to track my order online?

    We will send you an order confirmation email when your order is in our system. When your order has shipped, a tracking number will be emailed to you. You are able to track your item the day after your order is shipped out. If your order is shipped through UPS, you will be given an approximate delivery date when you track the package at UPS.com. If your order is shipped through USPS, you can look at the progress by tracking your package at USPS.com.

    Am I able to change my order after it has been placed?

    Uptown American works very quickly to process and ship out your order, so we urge you to check all information before placing and finalizing your order.

    If in a pending status, we may be able to make adjustments, shipping changes. or cancel your order. Please call as soon as possible at 1-888-790-0007 if you need a change to your order.

    If your order has been processed, then we are unfortunately not able to alter the contents/merchandise of your order. Shipping changes can still be made via phone at 1-888-790-0007.

    If your order has been shipped, then we are unfortunately not able to alter the contents/merchandise of your package or the method of shipping. Address corrections can still be possible depending on the arriving destination of the package (additional fees may apply).

    Do we accept international credit cards?

    At this time we accept Mastercard and Visa.

    How am I able to receive a promo code?

    Uptown American periodically offers promotional offers or codes via customer emails, or on our company website.

    What if the item I want is Out of Stock?

    If Uptown American is going to restock an item and have an available restock date it will be posted on the website. If we do not know a date please continue checking the website for new arrivals!

    What occurs if my package is undeliverable?

    A refused or undeliverable package will incur a $10 return charge unless the original order was $100 or more.

    What if I want to reship a package that was refused or undeliverable?

    Additional shipping costs are dependent on what new shipping method you select. If you want to cancel an order that has been returned to Uptown American, a $10 return shipping fee will be taken out of your refund to pay the cost of processing your order. We reserve the right to void or refund a payment for any order at any time for any reason. Feel free to email us at love@uptownamerican.com or call our toll free number 1-888-790-0007 for any questions or concerns.